Returns and Exchanges

At The Freedom Diaries, we want you to be completely satisfied with your purchase. That’s why we offer exchanges on certain items. Please read the details below to find out if your purchase qualifies.

Exchanges

We will exchange physical books that arrive damaged or if the incorrect book has been received. Please contact us at info@thefreedomdiaries.co.nz within 30 days of purchase to initiate an exchange. Please include your purchase receipt with your exchange request.

Final Sale Products

E-books are final sale and cannot be returned or exchanged.

Condition of Returned Items

If you have received an incorrect book, returned items must be in their original condition and packaging. We reserve the right to refuse a return/exchange if the item is not in its original condition.

Initiating an Exchange

To initiate an exchange, please contact us at info@thefreedomdiaries.co.nz and include your purchase receipt. We will provide you with further instructions on how to proceed.

We hope this information helps clarify our returns and exchanges policy. If you have any questions or concerns, please don’t hesitate to contact us. Thank you for shopping at The Freedom Diaries.